Shipping & Returns
Shipping When we receive your order, our financial department will check the payment. Once the payment received and has been confirmed, we will ship out your order in one or two days' time. At same time, we will provide you the tracking number and link, which you could track on your spare time. Normally the order will take 7-15 working days for shipping to USA, Canada and Australia. The other country need more days to ship it. Tracking number will be efficient in 24 - 48 hours' time. If anytime you want to know the delivery status, especially when the parcel haven't been arrived on expected date, can you please check it by using the tracking number and tracking link. Or you can phone local parcel company to check the delivery status of your parcel by providing them your tracking number and the other information as they requested. As if the parcel is been sending back to us due to some reasons, we will charge you the postage for resending the item. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Returns Policy You may return most new, unopened items to us within 7 days from received date for a refund or exchange. However, we may request you to send us the postage incurred. If you need to return an item, please contact our customer service representitives first, then we will record your reference and provide you address which you can send back the parcel to us on original condition. Note: Please send the parcel back to us with trackable delivery (As we are not responsible for any lost during transit), At same time, when you send out the parcel to us, please provide us the tracking number and link, which both of us can track the delivery status. Once we receive the parcel you send back to us, then we will send you out the other new parcel, or as you requested to refund the money back to your account in first instant. Order cancellation * Orders cancelled within 24 hours are subject to a handling fee equaling 10% of the item price.Orders cancelled after 24 hours are subject to a handling fee equaling 25% of the item price.Shipped orders can not be cancelled. We thank you in advance for your understanding. * All ordered items are the right items you pick here. We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 25% restocking fee and 10% handling fee.Shipping and handling charges are non-refundable. * We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments. * All returned merchandise should be sent to the shipping address we email you.